Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User" or "you") and Yessy AI Technologies ("Yessy," "we," "us," or "our") regarding your use of the Yessy mobile application and related services.

These Terms apply to all users of the service, including but not limited to business owners, entrepreneurs, and individual users who use Yessy for personal or commercial purposes.

• Effective Date: These Terms are effective as of the date you first access or use the service
• Updates: We may update these Terms from time to time with advance notice
• Acceptance: Continued use of the service constitutes acceptance of updated Terms

Yessy is an AI-powered auto-responder service for WhatsApp that helps businesses automate customer communication. Our service includes:

Core Features

• Automated Responses: AI-generated replies to WhatsApp messages based on your business information
• Business Knowledge Base: Customizable information about your business, products, and services
• Smart Filtering: Options to control which contacts receive auto-responses
• Multi-language Support: Responses in 20+ languages
• Usage Analytics: Insights into message volume and response patterns

Service Limitations

• Yessy responds only to text messages via WhatsApp notifications
• Media files, voice messages, and complex attachments require human intervention
• Service availability depends on device connectivity and WhatsApp functionality
• Response accuracy depends on the quality of business information provided

To use Yessy, you must create an account and provide certain information:

Account Creation

• Google Authentication: Account creation via Google Sign-In
• Business Information: Accurate details about your business operations
• Contact Information: Valid email address for account communications
• Age Requirement: You must be at least 18 years old to use this service

Account Responsibilities

• Accurate Information: Provide truthful and up-to-date information about your business
• Security: Maintain the security of your account credentials
• Authorized Use: Ensure only authorized personnel access your account
• Notification: Promptly notify us of any unauthorized account access
• Compliance: Use the service in compliance with all applicable laws

Yessy is designed for legitimate business communication purposes. Acceptable uses include:

Permitted Activities

• Customer Service: Responding to customer inquiries about your business
• Information Sharing: Providing business hours, location, and service details
• Lead Qualification: Initial screening and routing of potential customers
• FAQ Responses: Answering frequently asked questions about your operations
• Appointment Scheduling: Providing information about booking processes

Business Use Guidelines

• Use accurate and honest business information
• Respect customer privacy and preferences
• Comply with local business communication regulations
• Maintain professional tone and language in all automated responses
• Regularly update business information to ensure accuracy

The following activities are strictly prohibited when using Yessy:

Spam and Unsolicited Messages

• Sending unsolicited promotional messages or advertisements
• Using the service for mass marketing to non-customers
• Automated outbound messaging campaigns
• Chain messages or pyramid scheme communications

Illegal or Harmful Content

• Promoting illegal products, services, or activities
• Sharing fraudulent, misleading, or deceptive information
• Harassment, threats, or abusive language
• Content that violates intellectual property rights
• Hate speech or discriminatory content

Technical Misuse

• Attempting to reverse engineer or modify the service
• Using automated tools to abuse service features
• Interfering with service security or functionality
• Creating multiple accounts to circumvent limitations

Regulated Industries

Special restrictions apply to certain industries:

• Financial Services: Must comply with financial communication regulations
• Healthcare: Must comply with HIPAA and medical privacy laws
• Legal Services: Must maintain attorney-client privilege standards
• Adult Content: Prohibited for adult entertainment businesses

Yessy operates on a credit-based system where each automated response consumes one credit:

Credit System

• Credit Value: 1 credit = 1 automated response sent
• Credit Packages: Available in various denominations from $1.50 to $50.00
• No Expiration: Credits never expire and remain in your account
• Non-Refundable: Credits are non-refundable once purchased

Billing Terms

• Payment Processing: All payments processed through Google Play Billing
• Pricing: Current pricing available in the app and subject to change
• Taxes: Applicable taxes added at checkout based on your location
• Currency: Prices displayed in your local currency when available

Credit Usage Policy

• Credits are deducted only when Yessy successfully sends an automated response
• Failed message attempts do not consume credits
• Credits are shared across all connected devices for your account
• Low credit warnings provided when balance falls below 10 credits

Refund Policy

Due to the digital nature of our service:

• No Refunds: Credit purchases are final and non-refundable
• Service Issues: Technical problems may qualify for credit restoration
• Disputes: Billing disputes handled through Google Play Store
• Account Termination: Refunds are generally not provided, but exceptions may be requested via Google Play policies

Intellectual property rights are an important aspect of our service relationship:

Yessy's Intellectual Property

• Software & Technology: The Yessy app, AI algorithms, and underlying technology are our proprietary property
• Trademarks: "Yessy," our logo, and brand elements are protected trademarks
• Content: Default responses, templates, and training data are owned by Yessy
• Updates: All improvements and updates remain our intellectual property

Your Content and Data

• Business Information: You retain ownership of all business information you provide
• Custom Responses: Any custom responses you create remain your property
• Customer Data: You maintain ownership of your customer contact information
• Generated Responses: You are granted a non-exclusive, non-transferable, revocable license to use the AI-generated responses solely for your internal business communication purposes. Ownership of the AI-generated content and all associated intellectual property rights remain with Yessy AI Technologies. You may not reproduce, distribute, sublicense, or otherwise exploit such content for external purposes without prior written consent.

Restrictions

• You may not copy, modify, or reverse engineer our software
• You may not create derivative works based on our technology
• You may not remove or alter copyright notices or proprietary markings
• You may not use our trademarks without written permission

We strive to provide reliable service, but certain factors may affect availability:

Service Level

• Uptime Goal: We aim for 99.5% service availability
• Response Time: Typical response generation within 2-5 seconds
• Maintenance Windows: Scheduled maintenance with advance notice
• Performance Monitoring: Continuous monitoring and optimization

Factors Affecting Service

• Device Connectivity: Requires stable internet connection
• WhatsApp Functionality: Dependent on WhatsApp's notification system
• AI Service Availability: Relies on third-party AI providers
• System Updates: Temporary interruptions during updates

Support and Maintenance

• Technical Support: Available via email and in-app messaging
• Response Time: Support inquiries answered within 24 hours
• Updates: Regular app updates with new features and improvements
• Bug Fixes: Priority resolution of reported issues

Important limitations on our liability when you use Yessy:

Service Disclaimer

• "As Is" Service: Yessy is provided "as is" without warranties of any kind
• AI Limitations: You acknowledge that automated responses are generated by AI and may contain inaccuracies. Yessy AI Technologies is not responsible for any reliance on AI-generated content.
• Third-Party Dependencies: Service relies on WhatsApp, Google, and AI providers
• User Responsibility: You are responsible for monitoring and controlling automated responses

Liability Limitations

• Maximum Liability: Our total liability limited to the amount you paid in the past 12 months
• Consequential Damages: We are not liable for indirect, incidental, or consequential damages
• Business Losses: Not responsible for lost profits, revenue, or business opportunities
• Data Loss: Not liable for loss of data or business information

User Responsibilities

• Content Review: Regularly review and update your business information
• Response Monitoring: Monitor automated responses for appropriateness
• Customer Relations: Take personal control of sensitive or complex conversations
• Compliance: Ensure your use complies with applicable laws and regulations

Either party may terminate this agreement under certain circumstances:

Termination by You

• Voluntary Termination: You may terminate your account at any time
• Account Deletion: Contact support to permanently delete your account
• Data Export: Export your business data before termination
• Credit Forfeiture: Unused credits are forfeited upon termination

Termination by Yessy

We may terminate or suspend your account for:

• Terms Violation: Breach of these Terms of Service
• Prohibited Use: Using the service for prohibited activities
• Payment Issues: Fraudulent or disputed payments
• Inactivity: Extended periods of account inactivity (12+ months We will notify you before terminating inactive accounts)
• Legal Requirements: Legal or regulatory compliance requirements

Effects of Termination

• Service Access: Immediate loss of access to Yessy services
• Data Retention: Account data may be retained for 90 days for recovery
• Credit Recovery: No refunds for unused credits
• Ongoing Obligations: Certain obligations survive termination

Legal framework governing these Terms and dispute resolution procedures:

Governing Law

• Jurisdiction: These Terms are governed by the laws of Indonesia
• Local Laws: You must also comply with applicable local laws in your jurisdiction
• International Users: Additional local regulations may apply

Dispute Resolution

1. Direct Communication: First, contact our support team to resolve issues
2. Mediation: If direct resolution fails, we encourage mediation
3. Arbitration: Binding arbitration for disputes over $1,000
4. Court Jurisdiction: Indonesian courts have jurisdiction for unresolved disputes

Limitation Period

• Claim Period: Any claims must be filed within one year of the issue arising
• Discovery Rule: Time limit begins when you knew or should have known of the issue
• Grace Period: 90-day grace period for good faith resolution attempts

Class Action Waiver

You agree to resolve disputes individually and waive the right to participate in class action lawsuits or representative proceedings. This waiver may not apply if prohibited by applicable law